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My account hasn't updated in many days
My account hasn't updated in many days
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Written by Support
Updated over a week ago

June 16, 2022

We've been dealing with difficulties with the Google Ads API. Many accounts have not been updating correctly. If this has impacted your account, please contact us for a refund of your last payment. We ask for your patience and understanding as we get this resolved.

If your account hasn't updated in a long time, it may due to an API error that broke the link between Tenscores and Google Ads. Here's what to do:

1. Refresh the link the between Tenscores and your account:

  • Go to this settings page:

  • You should see a message that says: "API error found, please click the "Reactivate" button!". Click on it, then click the Reactivate button at the bottom.

  • Try a manual update (if manual update already initiated, just wait for it to finish)

2. If that doesn't work, you'll need to re-link your Google Ads account:

  • Make sure you're linked into the Google Ads account you want to relink.

  • Go to the subscription management page in Tenscores.

  • Click on the "Link a Google Ads account" button in the lower left.

  • Go through the Google authorization process until you're back into Tenscores.

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