June 16, 2022

We've been dealing with difficulties with the Google Ads API. Many accounts have not been updating correctly. If this has impacted your account, please contact us for a refund of your last payment. We ask for your patience and understanding as we get this resolved.

If your account hasn't updated in a long time, it may due to an API error that broke the link between Tenscores and Google Ads. Here's what to do:

1. Refresh the link the between Tenscores and your account:

  • Go to this settings page: https://app.tenscores.com/#/profiles

  • You should see a message that says: "API error found, please click the "Reactivate" button!". Click on it, then click the Reactivate button at the bottom.

  • Try a manual update (if manual update already initiated, just wait for it to finish)

2. If that doesn't work, you'll need to re-link your Google Ads account:

  • Make sure you're linked into the Google Ads account you want to relink.

  • Go to the subscription management page in Tenscores.

  • Click on the "Link a Google Ads account" button in the lower left.

  • Go through the Google authorization process until you're back into Tenscores.

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